Privacy Policy

Last updated October 4, 2025

This Privacy Policy explains how Red Onyx Roofing & Gutters ("we", "us", "our") collects, uses, shares, and protects personal information when you use our site and services ("our site" or "this service"). By accessing or using our online platform you consent to the practices described in this policy.

Contact Information

Red Onyx Roofing & Gutters
5007 Al Sadd Street, Al Sadd, Doha, Doha Municipality, Qatar
info@redonyx.run

Information We Collect

We collect information you provide directly and information collected automatically when you interact with our online platform.

Information you provide: name, email address, phone number, postal address, project details, payment information when required, communications and support requests.
Automatically collected information: usage analytics, IP address, device and browser type, pages visited, and timestamps.
Cookies and similar technologies: small data files and tokens used to recognize devices, remember preferences, and enable features.

How We Use Information

To provide, operate, and maintain our services and to fulfill requests for estimates, bookings, or other service interactions.
To communicate about your account, service updates, appointment confirmations, and respond to inquiries.
To improve and personalize our site, products, and services, including analytics and measurement.
To process payments, invoices, and to prevent fraud and misuse.
To comply with legal obligations and to protect our rights, property, and safety.

Legal Bases for Processing (where applicable)

Where applicable under data protection laws such as the GDPR, we process personal data based on the following legal bases: performance of a contract, legitimate interests (such as improving services and preventing fraud), consent (for marketing communications), and compliance with legal obligations.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to provide and improve the site, remember preferences, and analyze usage. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect functionality of the site.

Sharing and Disclosure

We may share personal information in the following limited circumstances:

With service providers and contractors who perform services on our behalf (e.g., payment processors, analytics providers, cloud hosting).
With third parties when required to complete a transaction you requested (e.g., subcontractors for service delivery).
To comply with legal processes, law enforcement requests, or to protect rights, property, safety, or the integrity of our services.
In connection with a merger, acquisition, or sale of assets, subject to notice and contractual protections where required.

International Transfers

Information collected by us may be stored and processed in countries other than your country of residence. When we transfer personal data across borders we implement appropriate safeguards to protect it in accordance with applicable law.

Data Retention

We retain personal information for as long as necessary to provide services, meet contractual obligations, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

Your Rights

Subject to local law, you may have rights regarding your personal data, including the right to access, correct, update, restrict or object to processing, request deletion, and obtain a copy of your data. To exercise these rights, contact us at info@redonyx.run. We will respond in accordance with applicable law.

Security

We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee absolute security, and you share information at your own risk.

Children

Our site and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us at info@redonyx.run and we will take steps to delete such information where required.

Third-Party Links and Services

Our site may contain links to third-party sites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes we will post an updated version on our site and update the effective date at the top of this page.

How to Contact Us

For questions, requests, or concerns about this Privacy Policy or our data practices, contact:

Red Onyx Roofing & Gutters
5007 Al Sadd Street, Al Sadd, Doha, Doha Municipality, Qatar
info@redonyx.run